Shipping policy

GENERAL

We try to maintain accurate stock counts of all apparels on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size ( subject to availability), a different product of same or greater value or store credit of the billed amount.

SHIPPING, ORDER AND DELIVERY INFORMATION
  • All orders placed with nautankibynaina.com are shipped from our registered office in 24,Central Bazar Road Ramdaspeth, 440001
  • As soon you place your order with nautankibynaina.com, you will receive a confirmation email. Orders are dispatched from our warehouse in Nagpur, India and will reach you within minimum 15 to maximum 18 days of placing the order in case of domestic orders.
  •  As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.
  • The customer must provide full and valid address and contact details. theslothmachine.com can’t and won’t be held responsible for the loss of shipment due to incorrect address details. 
  • Deliveries by our delivery partners will take place on weekdays from Monday to Friday. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. Covid-19 pandemic is an unprecedented situation, and the nationwide restrictions might cause a delay. In such instances, we'll take steps to ensure shipment delays will be kept to a minimum.
  • Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. nautankibynaina will attempt to fast track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end.

In instances of receival of a damaged-in-transit package, please write us a mail at connect@nautankibynaina.com . The Sloth Machine’s support team will work with you to give you a solution to the issue.